Terms and Conditions
Thrive Tutors
Thrive Education Australia Pty Ltd (ACN 664 943 542)
1. Agreement to Terms
By accessing and using the Thrive Tutors website, services or resources (collectively, the "Services"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree with any part of these Terms, you may not access or use our Services.
2. About Thrive Tutors
Thrive Education Australia Pty Ltd (ACN 664 943 542), trading as Thrive Tutors, operates this platform to provide online tutoring services, educational resources and learning support focused on the Primary and Secondary curriculum, designed for students and their families.
3. Description of Services
3.1 Educational Services
We provide:
• One-on-one online tutoring sessions with qualified teachers and university tutors
• Educational blog content and articles
• Digital PDF downloads and online learning materials
3.2 Platform Features
Our platform includes:
• Access to educational resources and learning materials
• Lesson scheduling and management tools
• Customer support services
3.3 Service Changes and Availability
• We reserve the right to modify, suspend or discontinue any part of our Services, content or platform features at any time without prior notice
• We will not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Services
4. Intellectual Property Rights
4.1 Our Content
All content on our platform, including but not limited to:
• Text, graphics, logos, icons and images
• Software, code and digital materials
• Blog posts, articles and educational resources
• Audio, video and interactive elements
is owned by Thrive Education Australia Pty Ltd or our licensors and is protected by copyright, trademark and other intellectual property laws.
4.2 Limited Licence
We grant you a limited, non-exclusive, non-transferable licence to:
• Access and use our content for personal educational purposes
• View and learn from our blog posts, videos and resources
4.3 Restrictions
You may not:
• Distribute, share or resell our content to third parties
• Modify, adapt or create derivative works
• Use content for commercial purposes
• Attempt to reverse engineer or extract source materials
• Remove copyright notices or proprietary markings
5. Prohibited Uses
You agree not to use our Services to:
5.1 Illegal Activities
• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Engage in fraudulent or deceptive practices
5.2 Harmful Conduct
• Harass, abuse or harm other users, tutors or staff
• Distribute malware, viruses or harmful code
• Attempt to gain unauthorised access to our systems
• Interfere with the proper functioning of our Services
5.3 Content Violations
• Upload or share inappropriate, offensive or illegal content
• Impersonate others or provide false information
• Violate the privacy rights of others
5.4 User Submissions and Feedback
• If you submit feedback, suggestions, ideas, reviews, comments or other materials ("Submissions") to us, you grant Thrive Education Australia Pty Ltd a non-exclusive, worldwide, royalty-free, perpetual licence to use, reproduce, adapt, publish, translate and distribute such Submissions in any medium
• You represent and warrant that your Submissions do not violate any third-party rights, including copyright, trademark, privacy or other personal or proprietary rights
• We have no obligation to (a) keep Submissions confidential, (b) compensate you for Submissions or (c) respond to Submissions
• We reserve the right, but are not obligated, to monitor, edit or remove Submissions that we determine in our sole discretion to be unlawful, offensive or otherwise objectionable
6. Billing and Payments
6.1 Payment Methods and Security
Thrive Tutors uses a transparent, automated billing system. Your credit or debit card details are stored on our secure payment platform. All lesson records, invoices and payment records are available through your Thrive Tutors account. All credit and debit card details are securely encrypted, kept confidential and deleted from our system once tutoring has ceased.
6.2 Lesson Billing
Lesson fees are billed weekly in advance of the booked lesson. Each payment covers one specific lesson that is scheduled to occur in 24 hours. By enrolling with Thrive Tutors, you authorise us to initiate a direct debit from your nominated payment method 24 hours before any lesson you with ThriveTutors is scheduled to occur.
6.3 Tutoring Tiers and Pricing
Thrive Tutors offers the following tutoring options:
Premium Tutoring $89 per lesson
1:1 online session delivered by a qualified, registered teacher. Ideal for students requiring structured curriculum support, exam preparation or in-depth conceptual guidance.
Standard Tutoring $59 per lesson
1:1 online session delivered by a high-achieving university tutor. Ideal for students seeking homework support, confidence building or general academic guidance.
When you join Thrive Tutors, a one-off $99 enrolment fee applies per child. This covers the onboarding process and getting everything set up so your child's first lesson hits the ground running. A separate fee applies for each child enrolled.
6.4 Lesson Credits
Where a Client provides the required cancellation notice (see Clause 7 Cancellations), a lesson credit will be applied to the Client's account. Lesson credits:
• Roll over month to month and expire on 31 December each year and will not carry over to the following year
• Have no monetary value and cannot be refunded or exchanged for cash
6.6 Switching Tutoring Tiers
You may request to switch between Premium Tutoring and Standard Tutoring at any time by contacting us at hello@thrivetutors.com.au. Changes will take effect at the time of your next lesson.
7. Weekly Tutoring, Cancellations and Rescheduling
7.1 Commitment to Weekly Tutoring
Thrive Tutors is committed to providing consistent, ongoing support for every student. We take on students who are seeking regular weekly tutoring and while occasional cancellations and rescheduling are understood, students who demonstrate a consistent lack of commitment may have their enrolment reviewed so that we can offer their spot to students on our waiting list.
7.2 Cancellation and Rescheduling Policy
To cancel or reschedule a session, Clients must cancel their lesson at least 24 hours prior to the Scheduled Booking through the Thrive Tutors platform. If 24 hours' notice is provided, you will not be required to pay for the cancelled lesson. If less than 24 hours' notice is given, or no notice is provided, the full session fee will be charged, and no credit will be applied.
7.3 Failure to Attend
If a Student fails to attend a Scheduled Booking without prior notice, the full session fee will be charged. Repeated no-shows may result in a review of the Student's enrolment.
8. Termination of Tutoring
8.1 No Lock-In Contracts
Thrive Tutors does not have lock-in contracts. If you are not satisfied with your tutoring experience, you may cease tutoring at any time in accordance with our cancellation policy. If you would like to request a change of tutor for any reason, please contact us at hello@thrivetutors.com.au.
8.2 Termination by You
• You may terminate your tutoring enrolment at any time by providing a minimum of two (2) weeks' written notice via email to hello@thrivetutors.com.au
• Failure to provide two weeks' notice will result in a $100 termination charge
• Termination does not entitle you to a refund for the current month's prepaid lessons. Any unused lesson credits at the time of termination will expire immediately upon termination.
8.3 Termination by Us
We may terminate or suspend your tutoring services if you:
• Violate these Terms or our policies
• Demonstrate a consistent lack of commitment to weekly tutoring
• Fail to pay required fees
• Engage in inappropriate, harmful or disrespectful behaviour toward tutors or staff
9. Refunds for Tutoring
9.1 Cancelling or Rescheduling a Single Lesson
To cancel an upcoming lesson, please cancel at least 24 hours in advance via hello@thrivetutors.com.au or through the Thrive Tutors platform. Where valid notice is provided, a lesson credit will be applied to your account. No monetary refund will be issued for individual cancelled lessons.
9.2 Terminating Tutoring Permanently
To terminate tutoring permanently:
• Notify Thrive Tutors by emailing hello@thrivetutors.com.au with a minimum of two (2) weeks' written notice
• Cancel any upcoming Scheduled Bookings through the platform or by contacting your tutor directly with at least 24 hours' notice
9.3 Enrolment Fee
The one-off Enrolment Fee of $100 is non-refundable under all circumstances.
10. Content Accuracy and Disclaimers
10.1 Educational Content Disclaimer
• Our tutoring and educational content is designed to supplement, not replace, formal education
• We strive for accuracy but cannot guarantee that all content is error-free
• Educational outcomes may vary based on individual effort and circumstances
• We are not affiliated with or endorsed by any curriculum and assessment authority
10.2 Curriculum Authority Disclaimer
Thrive Tutors is not affiliated with, nor endorsed by, any state or territory Curriculum and Assessment Authority. These authorities provide the only official, up-to-date versions of publications, study designs and information about senior secondary certificates of education. All curriculum names, course titles and examination materials remain the property of their respective authorities.
10.3 Third-Party Content
• We may include links to third-party websites or resources
• We do not endorse or take responsibility for third-party content
• Your use of third-party services is subject to their own terms and conditions
10.4 Website Information Disclaimer
• Information made available on our website, blog, videos or other resources may not always be accurate, complete or up to date
• Such information is provided for general educational and informational purposes only and should not be relied upon as the sole basis for making decisions
• We do not undertake an obligation to update any information except as required by law
10.5 Third-Party Tools
• We may provide you with access to optional third-party tools or integrations over which we have no control or input
• You acknowledge and agree that such tools are provided "as is" and "as available" without warranties of any kind
• Your use of optional third-party tools offered through our Services is entirely at your own risk and discretion and may be subject to the third-party provider's own terms
• We are not liable for any loss or damage arising from your use of third-party tools or integrations
11. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use and protect your personal information. By using our Services, you consent to the collection and use of information as outlined in our Privacy Policy. Our Privacy Policy is available on our website.
12. Limitation of Liability
To the maximum extent permitted by law:
12.1 Disclaimer of Warranties
• Our Services are provided "as is" without warranties of any kind
• We disclaim all warranties, whether express, implied or statutory
• We do not warrant that our Services will be uninterrupted or error-free
12.2 Limitation of Damages
• Our liability is limited to the amount you paid for the specific service in the three months preceding the relevant claim
• We are not liable for indirect, incidental or consequential damages
• This includes lost profits, data loss or educational opportunities
13. Indemnification
You agree to indemnify and hold harmless Thrive Education Australia Pty Ltd, its officers, directors, employees and agents from any claims, losses, damages or expenses arising from:
• Your violation of these Terms
• Your misuse of our Services
• Your violation of any third-party rights
• Any content you submit or share through our platform
14. Changes to Terms
We reserve the right to modify these Terms at any time. When we make changes:
• We will update the "Last Updated" date at the top of this document
• We will notify you through our website or via email
• Continued use of our Services constitutes acceptance of the updated Terms
• Material changes may require your explicit consent
15. Governing Law and Jurisdiction
These Terms are governed by the laws of Queensland, Australia. Any disputes arising from these Terms or your use of our Services will be subject to the exclusive jurisdiction of the courts of Queensland and any courts entitled to hear appeals from those courts.
16. Severability
If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable.
17. Entire Agreement
These Terms, together with our Privacy Policy and any additional terms for specific services, constitute the entire agreement between you and Thrive Education Australia Pty Ltd regarding your use of our Services.
18. Contact Information
If you have questions about these Terms or need support, please contact us:
Thrive Education Australia Pty Ltd
Trading as Thrive Tutors
Email: hello@thrivetutors.com.au
Website: www.thrivetutors.com.au
Legal Enquiries:
Email: hello@thrivetutors.com.au
19. Australian Consumer Law
Nothing in these Terms excludes, restricts or modifies any guarantee, warranty, term or condition, right or remedy implied or imposed by the Competition and Consumer Act 2010 (Cth) or any other applicable Australian consumer protection law that cannot lawfully be excluded, restricted or modified.
For any questions or notices, please contact us at:
Thrive Education Australia Pty Ltd (ABN 34 664 943 542)
Email: hello@thrivetutors.com.au
Last Updated: 21st April 2026
By using Thrive Tutors Services, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.
